FAQ

I want to work with you, how do I contact you?

To contact us please use our contact form found on the Contact Us section. Alternatively, you can email us at: hello@tribefootwear.com.au
What happens if I get a faulty or wrong product?

We take great care to ensure you receive the top-quality product you ordered. In the rare instance that you have been sent a wrong or faulty product, please contact us as soon as possible to enable us to take the steps to rectify the mistake.
How long does shipping take?

Our products are made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions! We ship to the following countries: United States, Canada, Australia, United Kingdom, New Zealand, Japan, Austria, Andorra, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holy See (Vatican City), Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Switzerland, Spain, Sweden, and Turkey. Shipping can typically take up to 5-21 business days. If you don't receive your product after this, please contact us. Regardless of where you purchase from, we will ship your product from a production warehouse closest to you!
Where do you ship?

We ship to the following countries: United States, Canada, Australia, United Kingdom, New Zealand, Japan, Austria, Andorra, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holy See (Vatican City), Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Switzerland, Spain, Sweden, and Turkey. Although we are based in Australia, shipping is free. Regardless of where you purchase from, we will ship your product from a production warehouse closest to you!
How much is shipping?

Shipping is free for all of our products. We ship to the following countries: United States, Canada, Australia, United Kingdom, New Zealand, Japan, Austria, Andorra, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holy See (Vatican City), Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Switzerland, Spain, Sweden, and Turkey. We are based in Australia but will ship your product from a production warehouse closest to you!
What is on-demand manufacturing?

Our products are made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!